Shipping policy

Charcuterie and Co Delivery Returns Policy

At Charcuterie and Co, we take great care in preparing and dispatching your orders to ensure they arrive fresh and on time. Please review our delivery and returns policy carefully:

1. Delivery and Courier Responsibility
   Once your order has left our kitchen, it is handed over to a third-party courier for delivery. From this point, the delivery process is managed by the courier company, and their insurance and liability cover the order during transit.

2. Limitations on Delivery Changes
   After dispatch, Charcuterie and Co has limited capacity to alter delivery routes, change delivery addresses, or otherwise intervene in the courier’s process. We recommend confirming your delivery details carefully before placing your order.

3. Recipient Responsibility
   It is the responsibility of the recipient to be available to receive the delivery at the specified address. Charcuterie and Co cannot be held liable if the recipient is not at home or provides incomplete or inaccurate delivery information.

4. Returns and Refunds
   Due to the perishable nature of our products and the involvement of a third-party courier, we are unable to accept returns once the order has left our kitchen. If there are any issues with your order related to the quality of the food or preparation, please contact us immediately upon receipt, and we will do our best to address your concerns.

5. Reporting Delivery Issues
   If you experience delivery delays, damage, or other courier-related issues, please notify Charcuterie and Co as soon as possible. We will liaise with the courier company to seek a resolution; however, ultimate responsibility for delivery rests with the courier.

Thank you for choosing Charcuterie and Co. We appreciate your understanding of these policies designed to ensure the quality and safety of your order.