Refund policy

Charcuterie and Co Delivery Returns Policy

At Charcuterie and Co, we take great care in preparing and dispatching your orders to ensure they arrive fresh and on time. Please review our delivery and returns policy carefully:

Delivery and Courier Responsibility
Once your order has left our kitchen, it is handed over to a third-party courier for delivery. From this point, the delivery process is managed by the courier company, and their insurance and liability cover the order during transit.
Limitations on Delivery Changes
After dispatch, Charcuterie and Co has limited capacity to alter delivery routes, change delivery addresses, or otherwise intervene in the courier’s process. We recommend confirming your delivery details carefully before placing your order.
Recipient Responsibility
It is the responsibility of the recipient to be available to receive the delivery at the specified address. Charcuterie and Co cannot be held liable if the recipient is not at home or provides incomplete or inaccurate delivery information.
Returns and Refunds
Due to the perishable nature of our products and the involvement of a third-party courier, we are unable to accept returns once the order has left our kitchen. If there are any issues with your order related to the quality of the food or preparation, please contact us immediately upon receipt, and we will do our best to address your concerns.
Reporting Delivery Issues
If you experience delivery delays, damage, or other courier-related issues, please notify Charcuterie and Co as soon as possible. We will liaise with the courier company to seek a resolution; however, ultimate responsibility for delivery rests with the courier.

Thank you for choosing Charcuterie and Co. We appreciate your understanding of these policies designed to ensure the quality and safety of your order.

Events

Confirmation

Bookings are confirmed upon receipt of 50% deposit. Full payment must be received prior to the event, as per the invoice.

Clean Up Service

Unless specified, our Clean Up Service includes stylists returning 2 hours after commencement of the event. Further time will incur additional fees.

Breakages and Hardware

Clients are liable for any and all breakages, theft, or irreparable damage to hired items. Hardware hired must be returned within 48hours of the event to 33 Corporate Drive, Cannon Hill, The Endeavour Foundation building.

Cancellation

Cancellation outside of 30 days will receive a full refund minus an administration fee of $50. Cancellation within 30 day is 50% refundable. Cancellation within 72 hours is non-refundable.

Licensing

Charcuterie and Co Catering is a food business operating under a food manufacturer license, with a 5 staff Eat Safe rating. We do not hold a liquor license. Clients consuming a alcoholic beverages in public spaces assume all responsibility for alcohol consumed throughout the duration of the event.

Food Control

Food delivered by Charcuterie and Co has be monitored and controlled in the appropriate HACCP temperatures. Once food has been received it is the responsibility of the client that food remains in a safe and contaminant free environment. It is industry standard that prepared food stuffs should not remain out of the safe temperature zone (0 to 5 degrees) for more than 3 hours, including preparation time. Charcuterie and Co prepares food to order, and transports in a cold receptacle. Based on this information our recommended duration for grazing events is 1.5 -2 hours.

Refunds of Pantry Items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@charcuterieandco.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@charcuterieandco.com and send your item to: Charcuterie and Co Catering , 30 Pinnibar street, Hemmant, 4174.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Charcuterie and Co Catering , 30 Pinnibar Street, Hemmant 4174.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.